Payment / Shipping


Shipping conditions

Standard shipping

Delivery is made within Germany with DHL and costs a flat rate, with insurance and packaging 6.50 €.

Delivery times

Unless otherwise stated in the respective offer, the delivery of the goods in the domestic market (Germany) within 1 - 5 days after the conclusion of the contract and the date of your payment instruction.

Please note that there is no delivery on Sundays and public holidays.

If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the article with the longest delivery time that you have ordered.

Payments

Payments with giropay

Learn more about giropay, a common payment method in Germany.

Giropay is a German payment method that was introduced in 2006. With giropay, customers can carry out their transactions in the familiar online banking environment and payment is made by debiting the bank account. Depending on the bank, customers authorize their payments using two-factor authentication or a PIN. Around 10% of online payments in Germany are made using giropay.

When paying with giropay, customers are redirected to their bank's website, where they authorize the payment and receive an immediate notification of the success or failure of the payment.

SOFORT bank transfer (via Stripe)

We also offer SOFORT bank transfer. In this case, we receive the transfer credit immediately. This speeds up the entire ordering process. All you need is your account number, bank code, PIN and TAN. Via the secure payment form of SOFORT GmbH, which is not accessible to merchants, SOFORT Überweisung automatically places a transfer in your online bank account in real time. The purchase amount is transferred immediately and directly to the merchant's bank account. If you choose the payment method SOFORT Überweisung, a pre-filled form will open at the end of the order process. This form already contains our bank details. In addition, the form already shows the transfer amount and the reason for payment. You must now select the country where you have your online banking account and enter the bank code. Then enter the same data as you did when you registered for online banking (account number and PIN). Confirm your order by entering the TAN. Immediately afterwards, you will receive confirmation of the transaction. Basically every internet user can use SOFORT Überweisung as a payment method, if he has an activated online banking account with PIN/TAN procedure. Please note that SOFORT Überweisung is not yet available at a few banks.

credit card (by Stripe)

STRIPE is authorized partner for payment of your products by credit card (Visa, Mastercard, American Express) in our online store. STRIPE is a secure, fast and convenient online payment system that we use for our store.

If you pay by credit card, the payment is processed by the payment service provider Stripe, 8th St STE 100, San Francisco, CA 94110-2043, USA, to whom we pass on the information about your order, including name, address, account number, bank routing number, any credit card number, invoice amount, currency and transaction number. The transfer of your data takes place exclusively for the purpose of payment processing with the payment service provider Stripe Ltd. You can find more information about Stripe's data protection at the URL https://stripe.com/de/terms.